Shipping policy
SHIPPING POLICY
Last updated: May 2026
Where We Ship
We currently ship to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland).
We do not currently offer international shipping. If you are outside the UK and would like to be notified when this changes, please join our mailing list.
Dispatch Times
Orders are processed on business days (Monday to Friday, excluding UK public holidays).
| Order placed | Estimated dispatch |
|---|---|
| Before 2pm on a business day | Same or next business day |
| After 2pm or on a weekend/bank holiday | Following business day |
During promotional periods or high-volume times, dispatch may take up to 2 additional business days. We will communicate any delays by email.
Delivery Options & Timeframes
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard (Royal Mail 2nd Class) | 3–5 business days | Free on orders over £30 / £2.99 below |
| Tracked 48 (Royal Mail) | 2–3 business days | £3.99 |
| Tracked 24 (Royal Mail) | 1–2 business days | £5.49 |
Delivery timeframes are estimates and not guaranteed. Delays may occur during peak periods (e.g. Christmas, bank holidays) or due to Royal Mail service disruptions.
Free Shipping
Free standard shipping applies to all orders over £30 after any discounts are applied.
Tracking Your Order
Tracked orders will receive a dispatch confirmation email with a tracking number. You can track your parcel via the Royal Mail website at royalmail.com/track-your-item.
Standard (untracked) orders do not include a tracking number. If your order does not arrive within 7 business days of dispatch, please contact us.
Failed Deliveries
If a delivery attempt is unsuccessful, Royal Mail will leave a notification card and hold your parcel at your local delivery office for collection. Uncollected parcels are typically returned to us after 18 days.
If your order is returned to us due to a failed or refused delivery, we will contact you to arrange redelivery (at cost) or issue a refund for the product value only (not original shipping).
Lost or Damaged in Transit
If your order arrives damaged or does not arrive within the expected timeframe, please contact us at hello@rootreva.com with your order number. We will investigate and resolve promptly — replacement or refund, your choice.
Incorrect Address
Please ensure your delivery address is accurate at checkout. We are unable to redirect parcels once dispatched. If an order is returned to us due to an incorrect address provided by the customer, redelivery charges will apply.
Contact
Email: hello@rootreva.com Address: RootReva Limited, 86–90 Paul Street, London EC2A 4NE